Job Description

The Brand Ambassador serves as a first point of contact for customers within their assigned location. They will be responsible for understanding customer needs and presenting the respective solutions. The Brand Ambassador will be responsible for presenting a compelling case for customers to choose Pella and will continually strive for 100% Very Satisfied customers.

Responsibilities/Accountabilities

• Displays and/or demonstrates product in the assigned location and/or at home shows using samples, digital tools, and/or collateral, emphasizing features and benefits of Pella products.
• Answers and accurately directs customer calls for both internal and external customers by asking leading questions, pre?qualifying, and setting proper expectations regarding the Retail Replacement process.
• Qualifies call?in and walk?in customers to set sales appointments for Outside Sales Representatives.
• Inputs and maintains accurate information in lead management software (ACE/CRM). Captures traffic leads and appointments.
• Ensures displays are properly working and repairs are requested and completed in a timely manner.
• Supports the planning and organizing of EC Events and attends as appropriate. Ability to work weekend and evening hours.
• Comfortable interacting with architects/designers, builders/contractors and homeowners.
• Maintains strong knowledge of all products, systems and processes, staying up to date with competitive information.
• Addresses or directs customer questions and concerns to the appropriate internal departments.
• Willingness to travel to other showrooms for coverage if needed.
• Maintains the required level of office supplies, literature, and product samples for EC function and sales representatives based on market needs.
• Maintains showroom cleanliness and neatening to ensure a favorable and hospitable setting for all customers.
• Meets company safety requirements by keeping work area neat and clean, following all company safety policies and procedures, and reporting any safety concerns.

Skills & Knowledge

• Energetic personality
• Skilled at relating to and supporting a variety of customers
• Strong organizational, time?management and problem?solving skills
• Self?starter, demonstrates a strong work ethic and responsiveness to customer needs
• Able to work with details, complexity and follow through
• Creates a sense of trust and reliability with internal and external customers, leads by example
• Able to maintain open and effective communication with cross?functional teams
• Works collaboratively with customers and the Pella team members
• Eye for detail and appreciation of design
• Adaptable to changing processes and priorities
• Works well without close supervision, while keeping their manager informed

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Must have High School Diploma or GED. AA or technical degree preferred; 02?years of customer service or general business experience preferred. Prior experience as a Showroom Specialist and/or knowledge of general construction applications, terminology, and window and door components is desirable, though not required.

Language and Communication Skills

Ability to read and analyze documents related to contracts and work documents; ability to write reports and business correspondence; ability to verbally present information and respond to questions from customers, managers, and the general public.

Professional Skills

Must present a clean and neat physical appearance and strictly abide by company dress code, serving as a role model for other employees, customers, and visitors.

Reasoning Abilities/Mathematical Skills

Ability to solve practical and arithmetic problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to perform calculations using units of money, time, measurement, etc., and to apply basic concepts of algebra, geometry, and general business math.

Computer Skills

Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint software applications, with expected proficiency in Pellas proprietary software (PQM, ACE, CRM, PSI, etc.).

Physical Demands

The employee is regularly required to stand, walk, sit, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl, and occasionally lift and/or move up to 25?pounds. Specific vision abilities required include close vision, distance vision, color vision, and the ability to adjust focus. Time commitment required for this position will vary with the seasons.

Seniority Level

• Entry level

Employment Type

• Full?time

Job Function

• Sales, Customer Service, and Administrative
• Industries: Wholesale Building Materials, Building Construction, and Manufacturing

Benefits

• Medical insurance
• Vision insurance
• 401(k)
• Tuition assistance
• Disability insurance
• Paid maternity leave
• Paid paternity leave

Location

Get notified about new Brand Representative jobs in Orlando, FL .

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