Job Description

Ready to further your career in the fast-paced, exciting world of cyber security? Ready to make an impact? Arctic Wolf is looking for a Concierge Security Intern to join our pack. About the Role: The Managed Awareness Analyst intern is a key member of the Concierge Security Team that delivers world-class Arctic Wolf security services. The Analyst supports the technical relationship with their assigned customers and leverages their skills and expertise to fulfill these key responsibilities: Create and maintain an outstanding partnership with customers; Support the direct delivery of Arctic Wolf network’s Managed Awareness service. This includes coaching and guidance on improving employee adoption. Action or escalate customer requests for guidance, information or support in a timely manner, including coordinating efforts with other teams, as needed. Proactively interact and communicate with internal and external stakeholders. The Managed Awareness Analyst role focuses on guiding customers through the deployment, operation, and improvement of their employee Security Awareness programs. A successful Analyst possesses strong technical aptitude and an ability to communicate, educate, and share information effectively with non-technical people. Who You Are: You thrive in fast-paced environments and have a positive can-do attitude. You are a critical thinker that continually learns and can navigate uncertainty. You enjoy working with customers and in a team, are an excellent communicator, and are able to easily interact with a variety of people, personalities and technical skill levels. Above all, your passion for cybersecurity and partnering with customers shows in everything you do! Required Skills and Experience: 0-2 years of experience in a hands-on security role Degree or diploma in a relevant field, or certifications and experience equivalent Strong partnering and relationship building skills in a professional context Strong customer service skills Strong communication skills, both written and verbal Strong analytical and problem-solving skills Additional skills and experience: Project work or experience with social engineering attacks, such as phishing Project work or experience with user policy and user awareness training Security Requirements: Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information. Background checks are required for this position Working at Arctic Wolf: Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and aiming to end cyber risk— we get to work in an industry that is fundamental to the greater good. All wolves receive compelling compensation and benefits packages, including: Equity for all employees Paid parental leave Training and career development programs If you're excited about this role, but do not meet all of the qualifications listed above, we encourage you to apply anyway. We review all applications and still may consider you the right person for the role or have another open position where you’re the perfect fit. Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment that ensures equal access and participation for people with disabilities. Please let us know if you require any accommodations by emailing recruiting@arcticwolf.com. Come join the Pack during this exciting time of rapid growth where every employee makes a difference and their contributions are recognized and rewarded.

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