Job Description

CoreSite Data Center Technician III Role

At CoreSite, we empower a more connected future through high-performance data centers and interconnection solutions. Recognized as a trusted partner in digital transformation, our strategically located facilities and innovative services enable businesses to connect, collaborate, and grow in an ever-evolving technological landscape.

Our culture is defined by operational excellence and a relentless drive for innovation. We foster a collaborative, inclusive environment where every team member is valued, wins are celebrated as a team, and ownership is part of our DNA. At CoreSite, we're not just building state-of-the-art infrastructurewe're creating a community of forward-thinkers committed to solving complex challenges and delivering exceptional customer experiences.

At CoreSite not only are we committed to excellence, but we also build connections, own it, do the right thing, have fun, and win as a team. Join us and be part of a team that is shaping the future of digital infrastructure while nurturing your professional growth and success.

Data Center Technician III Role:

The Data Center Technician III assists in the operational integrity, security, and regulatory compliance of the data center. The technician is to have a strong knowledge of telecommunications, mechanical, electrical, and life safety systems as well as data center operating procedures.

We are currently hiring for the swing shift: 3:00 pm - 11:30 pm Tuesday-Saturday.

A Tier III technician will be responsible for day to day operations of the data center including facilities and telecommunication infrastructure.

Mechanical responsibilities will include working on chilled water systems and components, HVAC systems such as roof top units, CRAC/CRAH units, humidification systems, and central plant operations.

Electrical responsibilities will include working on electrical/critical power distribution from the Utility/Generator main switchgear through the UPS systems out to the customer load including power circuit installations.

Fire Life Safety responsibilities will include monitoring wet sprinkler systems and pre-action sprinkler systems as well as their associated detection devices.

Telecommunications responsibilities will include cross connect installations, cabling infrastructure management, advanced remote hands support, and customer cage and cabinet build outs.

Responsibilities will include customer infrastructure build-outs (cage builds, overhead installations, rack and stack), cable termination and testing, maintenance work, monitoring and responding to mechanical, electrical, fire protection, telecom, and security systems. These systems include, transformers, PLC's, generators, switchgear, UPS systems, STS', ATS' PDU's, chilled water systems, CRAC/CRAH, wet sprinkler systems and pre-action sprinkler, network equipment, transmission media, cabling infrastructure, security hardware, and CCTV.

Duties:

• Completion of CoreSite's Data Center Operations Qualification Program to the tier level at which you are hired within the first nine (9) months of employment.
• Operate, monitor, maintain, and respond to abnormal conditions in facilities systems. Areas include: Electrical, Mechanical, Communications, Building Monitoring and Control.
• Tracking and trending operational characteristics.
• Provide feedback to management on the effectiveness of existing standards and processes.
• Works with contractors and consultants for all system expansions, corrections and upgrades
• Work with the senior technicians to track and complete an aggressive preventive and predicative maintenance schedule.
• Ensure data center operates at maximum operational efficiency, including analyzing existing operating conditions, recommending new technologies, and improving overall efficiency and cost reduction as per CoreSite guidelines. Ideal candidate will have a demonstrated technical ability and innovative thinking cross functionally, including integrated systems and IT.
• Manage systems to avoid unplanned, customer-impacting outages.
• Navigate and utilize a CMMS system.
• Provide day-to-day exceptional customer service and support.
• Maintain and complete regular facility and security tours documenting and responding to found issues.
• Assist with the database management of maintenance discrepancies and work with to resolve site issues based on agreed upon priorities.
• Follow direction from data center management regarding the data floor and back of house mechanical loading capacity thereby ensuring that the cooling system is operating at its highest efficiency.
• Trouble Ticket and Remote Hands Management
• Fiber and Copper cabling terminations
• Circuit path creation and verification
• Coordinate and oversee power installations and upgrades
• Work Order Completion Process
• Infrastructure projects (Internal/Customer)

1. Cage and Cabinet Build-Outs
2. Overhead Installations
3. Rack and Stack

• Use developed procedures to solve problems
• Assist in asset and consumable inventory management.
• Responsible for the tracking and proper labeling of all equipment per established procedures.
• Incident escalation, response, and follow-up report writing
• Manage building service requests through resolution.
• Perform and complete work orders and customer service tickets in a timely manner
• Serve in a technical writing capacity in regard to the derivation of procedures for preventative or corrective maintenance activities.
• Adhere to and promote CoreSite's Principles of Operational Excellence
• Provide applied mechanical and integrated control expertise for the entire data center.

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