Job Description

Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50+ labs throughout the country. Our team is growing, and we are hiring a number of key positions within our organization including this Dental Lab Technician II (Fixed QC) opportunity at NDX Keller in Fenton, MO.

The regular hours for this position are from 8:00 AM to 4:00 PM, Monday through Friday, and subject to change from time to time.

This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!

Primary Responsibilities and Essential Functions of the Position:

• Process outgoing calls in a timely manner
• Facilitate assigned technical areas (Fixed/Implants/Appliances) technical calls
• Complete an “administrative quality inspection” on all cases, including checking items on the work ticket, prescription, billing accuracy, and adding personal notes where appropriate.
• Analyze remakes by customer and ensure any issues are resolved
• Participate in department meetings to share customer feedback
• QC data with department manager for resolution
• Work with sales team members and assist with programs as needed.
• All other duties as assigned.

Skills and Abilities Required:

• Ability to facilitate in 2 or more assigned technical areas
• Must have computer skills including typing and familiarity with Microsoft Office products.
• Verbally communicate via telephone-maintaining a positive demeanor
• Verbally communicate with all levels of staff-maintaining a positive demeanor
• Takes initiative
• Excellent listening skills
• Attention to detail

Minimum Education and Experience Required:

• Preferred-High school diploma or GED equivalent
• Minimum 5 years’ experience of direct dental customer service experience on technical related issues
• PC literacy required: MS Office Skills (Outlook, Word, Excel)

Competencies

• Strong Communication Skills
• Customer Focus
• Problem Solving
• Decision Quality
• Willingness to Learn
• Productive Work Habits

Hazardous Materials or Equipment Used:

• All Office Equipment
• Potential Exposure to Bloodborne Pathogens

Physical Requirements:

• Perform tasks at multiple workstations-standing and sitting for extended periods of time.

Equal Opportunity Employer


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For further information, please review the Know Your Rights notice from the Department of Labor.

Job Tags

Full time, Monday to Friday,

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