Job Description

Hand & Stone Franchise Corporation is currently seeking a Franchise Operations Consultant.

ABOUT US

Hand & Stone is the fastest-growing massage and facial franchise in the United States. The Hand and Stone Brand was launched in 2004 by founder John Marco, and today now boasts over 550 open locations in the U.S. and Canada. We are the industry leader in providing quality, affordable membership-based massage and facial services.

The Hand & Stone community is made up of our clients, our franchise owners and their team members, our company team members, our vendors, and our shareholders. By joining this community, you will have the opportunity to participate in building a world-class franchise brand, dedicated to delivering health and wellness services to anyone seeking care in a professional, accessible, and convenient manner.

Our community operates on a foundation of mutual respect and courtesy to all we interact with and support.

Our core values are:

1. We deliver professional service.
2. We are driven by innovation.
3. Community is our core.
4. We leverage data to optimize performance.
5. We believe in steady and sustainable growth.

OUR PHILOSOPHY

Our philosophy is simple. Consistently deliver the highest quality professional massage and facial services at affordable prices seven days a week. Guests entering Hand and Stone Massage and Facial Spa will be enveloped in soothing aromas and sounds while leaving behind the stress of deadlines of hectic schedules. Hand and Stone Massage and Facial Spa offers deluxe experiences perfect for both the spa beginner and seasoned veteran seven days a week with convenient hours. Hand & Stone Massage and Facial Spas feature several treatment rooms, including private sanctuaries reserved for couples.

What We Offer:

• High growth opportunities in a thriving brand.
• Medical, Dental, and Vision Insurance
• Voluntary benefit options – Accident, Cancer, Critical Illness, Life Insurance, Hospital Indemnity, Short- and Long-Term Disability
• 401(k) Plan with a Company match
• Free monthly massage or facial service
• Paid Time Off

What You’ll Spend Your Time On :

• Remote Spa Support (30%)
  • Support from afar approximately 40-45 spa locations in your territory including a regular phone/Zoom support cadence and as-needed problem solving
  • On-going coaching and development of franchisees and spa leaders to support achievement of quarterly and annual spa goals
  • Review and present spa performance metrics based on company KPIs and leverage data to create positive improvement in each location
  • Develop and measure annual revenue budgets for each spa location
  • Participate in new spa opening support as needed
  • Maintain detailed and organized records of support for each location
• On-Site Spa Support (50%)
  • Prepare and delivery quarterly on-site support visits to include sales/process training, leadership development, and simple compliance tasks
  • Develop and delivery action plans to assist spa leaders in identifying areas of improvement and steps for action and correction
  • Organize and conduct regional/market training programs and classes based on needs and current company-wide initiatives
  • Support new spa openings with existing franchisees in partnership with New Spa Opening Operations Director
• Operations/Company Team Collaboration (20%)
  • Sales and Process Improvement Projects
  • Peer-to-Peer Support with other FOCs
  • Participate in inter-department collaboration with Training, Marketing, and IT teams based on support needs of spa locations

This Role May Be A Good Fit For You…

• You’ve got several years of experience in franchise or business operations and support and have a knack for coaching others to continued and compounding success.
• You have a passion for health & wellness and believe in the power of self-care.
• You possess excellent communication skills that foster effective collaboration.
• Analyzing and interpreting data is second nature to you, aiding in informed decision-making.
• You exhibit strong leadership traits, guiding teams towards achieving common goals.
• Problem-solving is your forte, allowing you to navigate challenges and seize opportunities.
• You enjoy travel and are comfortable spending approximately 50% of your time conducting on-site visits.
• Remote work is your realm, and you excel in managing tasks independently.
• Partnering with a dedicated Team Director aligns with your collaborative work style.

Working Conditions and Requirements

• Hand & Stone Franchise Corp. utilizes a hybrid work structure with remote, hybrid, and in-office opportunities. The Operations Team requires minimal in-office time at our Corporate Headquarters (less than 3 times per year on average)
• Travel, both locally and nationally, is required each quarter for this role. Travel is estimated to be about 50% of the weeks in a quarter, and can be more or less based on franchisee and business needs
• Minimal physical requirements

Hand & Stone Massage and Facial Spa is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Compensation details: 65000-65000 Yearly Salary

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