Job Description

Job Description

Pride Health is hiring a Front Desk/PSC Greeter to support our client’s medical facility based in Bethpage, NY 11714. This is a 6-7 months assignment (Possibility of extension or conversion) opportunity and a great way to start working with a top-tier healthcare organization!

Job Details:

Job Name: Front Desk/PSC Greeter

Location : Bethpage, NY 11714

Duration : 06-07 months Contract (Possibilities of extension)

Shift: Monday – Friday 9 am-3:30 pm and every Sat 7am-12pm

Pay: $20/hr. on W2

Summary

Responsible for all PSC (Patient Service Center) front office duties. This function includes and is not limited to: Customer service, data entry, insurance billing and payments, problem resolution, following HIPPA regulations, and ordering office supplies. May provide support at several locations. Could also be cross trained as PSR I to help with some overflow in high volume times

Duties and Responsibilities

• Greet customers appropriately. Treat all customers in a courteous manner.
• Assists patients with kiosk sign-in, and ensures accuracy of same.
• Contacts clients to obtain patient orders.
• Handles customer inquiries.
• Reads, understands, and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Employee Handbook, Quality Assurance Manual).
• Performs basic clerical duties, i.e. filing, faxing, preparing mail, some data entry.
• Demonstrates organizational commitment.
• Adheres to departmental and company policies.
• Reports on time to work, following attendance guidelines.
• Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement.
• Use established protocols for reporting customer complaints.
• Ensures that HIPPA Compliance regulations are followed; uses test translation tables.
• Completes all required training.
• Assists with stocking of supplies.
• Other duties as required to meet the customer requirements.
• Completes special projects as requested by supervisor or manager.

Job Qualifications

Required Work Experience:

• One year customer service experience

Preferred Work Experience:

• Keyboard/data entry and PC experience

Physical and Mental Requirements:

• Prolonged standing/sitting

• Able to lift up to 25 pounds; carrying up to 15 pounds for several minutes at a time.
• Talking
• Vision - requires constant mental visual attention to details.
• Walking
• Balancing Bending/Kneeling
• Pushing/Pulling
• Reaching/Twisting

Knowledge:

• Medical Terminology helpful, not required

Skills:

• Must be flexible and available based on staffing requirements; weekends, holidays, and overtime.

• Must have strong communication skills. Able to speak clearly and effectively communicate to customers and peer groups.
• Demonstrates good organization, communication, and interpersonal skills.
• Capable of handling multiple priorities in a high-volume setting.
• Able to make decisions based on established procedures and exercise consistent, independent, sound judgment.

Education:

High School Diploma or Equivalent Required

Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, , legal support, auto ,home insurance, pet insurance, and employee discounts with preferred vendors.

About Pride Health

Pride Health is Pride Global's healthcare

staffing branch, providing recruitment solutions for healthcare professionals

and the industry at large since 2010. As a minority-owned business that

delivers exceptional service to its clients and candidates by capitalizing on

diverse recruiting, account management, and staffing backgrounds, Pride

Health's expert team provides tailored and swift sourcing solutions to help

connect healthcare talent with their dream jobs. Our personalized approach

within the industry shines through as we continue cultivating honest and open

relationships with our network of healthcare professionals, creating an

unparalleled environment of trust and loyalty.

Equal Employment Opportunity Statement

As a certified minority-owned business, Pride

Global and its affiliates - including Russell Tobin, Pride Health, and Pride

Now - are committed to creating a diverse environment and are proud to be an

equal opportunity employer. All qualified applicants will receive consideration

for employment without regard to race, color, religion, gender, gender identity

or expression, sexual orientation, national origin, genetics, pregnancy,

disability, age, veteran status, or other characteristics.

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