Job Description
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. Overview
The Guest Services Concierge primary responsibility is to deliver outstanding customer service to guests, patrons, tenants, and employees, both pre, during, and post-events ensuring their experience exceeds expectations. Focused on elevating the guests experiences through personalized greetings and insightful recommendations on local dining and businesses, ensuring each interaction leaves a lasting impression.
This role will pay a hourly wage of $18.00-$20.00
Benefits for PT roles: 401(k) savings plan and 401(k) matching. EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline. Responsibilities
- Greet customers with a friendly sincere welcome using a positive and clear voice
- Answers inquiries, offers suggestions, and provides information to guests pertaining the facility, local community and/or the City of Chicago
- Provides information to guests pertaining to attractions, shopping, nightlife, recreational opportunities etc.
- Develops and maintains relationships with local restaurants and businesses to maintain up to date on their hours of operations and services
- Actively promotes and provides information on a variety of onsite business services
- Assist with coordinating onsite wheelchair services with the third-party vendor.
- Coordinates information and services provided by event management during all shows ensuring accuracy of details
- Maintains the appearance of the Guest Services Areas throughout campus
- Attends production and pre-show meetings as a representative of Guest Services as needed
- Conducts facility walk throughs evaluating facility signage and/or show signage and recommends improvements to improve the guest experience
- Provides weekend coverage of Guest Services department during shows
- Performs other job-related duties as assigned
Qualifications
- A minimum of 3-5 years' experience with guest relations in an active changing environment.
- Excellent knowledge of the City of Chicago and its features
- Excellent interpersonal, verbal, and written communication skills
- Excellent problem solving and critical thinking skills
- Must have a positive attitude with the ability to remain flexible and patient
- Must be able to work with little or no supervision
- Must be able to work flexible hours including nights, weekends and holidays as required based on event calendar and beyond normal business hours as required.
- Proven leadership and organizational skills.
- Demonstrated ability to function in a fast-paced, high-pressure environment.
- Proficient in use of Microsoft Office applications.
AEG
Job Tags
Hourly pay, Holiday work, Part time, Local area, Flexible hours, Night shift,