Guest Services Team Member - ALL AMERICAN+ Field House Job at The Sports Facilities Companies, Monroeville, PA

QUFpT2ozSktOVFllcEVVQmx5dHV4Z212Z2c9PQ==
  • The Sports Facilities Companies
  • Monroeville, PA

Job Description

GUEST SERVICES TEAM MEMBER - ALL AMERICAN+ Field House

Sports Facilities Management, LLC

LOCATION: Monroeville, PA

DEPARTMENT: GUEST SERVICES

REPORTS TO: OPERATIONS DIRECTOR

STATUS: PART-TIME (NON EXEMPT)

ABOUT THE COMPANY:

ALL AMERICAN+ Field House is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Monroeville, PA. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

ALL AMERICAN+ Field House is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Guest Services Team Member provides the first point of contact for all guests. The Guest Services Team Member is expected to provide excellent customer service to all visitors and always displays a vast amount of knowledge of the facility's programs and offerings.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

  • Greet guests and provide information and wayfinding as needed
  • Provide courteous and friendly first-in-class service to all guests
  • Register guests and process payments for leagues, camps, clinics, drop-in, etc.
  • Be knowledgeable about facility programs (format, pricing, meeting dates/times)
  • Operate multi-line phones
  • Record waivers and event information
  • Record event scores (tournaments/leagues) and print game sheets on a daily basis
  • Maintain confidentiality and discretion with guest and Team Member information
  • Professionally resolve guest concerns and complaints and/or direct to appropriate Manager
  • Maintain a clean space and perform regular walk-throughs (indoor/outdoor) to ensure venue cleanliness
  • Know and enforce the venue policies and procedures
  • Complete special projects, daily assignments, and other duties as assigned

MINIMUM QUALIFICATIONS:

  • Flexible work schedule nights, weekends, holidays and long hours
  • Excellent communication skills, both verbal and written
  • Ability to maintain focus in a high-volume, fast-paced environment
  • Must have excellent guest service skills
  • Must be detail-oriented and have outstanding organizational skills
  • Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations
  • Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow Team Members
  • Must work well with others
  • Must take personal initiative for the betterment of the team and venue
  • Commitment to the safety and well-being of others
  • Customer service and cash handling experience preferred or quick study
  • Must be at least 16 years of age

WORKING CONDITIONS AND PHYSICAL DEMANDS:

  • Must be able to lift 20 pounds waist high
  • May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend
  • Will be required to operate a computer
  • Facility has intermittent noise

Job Tags

Part time, Flexible hours, Night shift, Weekend work,

Similar Jobs

Winter Park Resort

Retail Lead Associate - Winter Season Job at Winter Park Resort

 ...Job Description Please note, this position is located at Winter Park Resort in Winter Park, CO. Seasonal (Seasonal) Who We Are: At 67 miles away, Winter Park is the closest ski resort to Denver. With easy access to 765,000 acres of public land, Winter Park is... 

Universal Orthodontic Lab

Dental Laboratory Technician Job at Universal Orthodontic Lab

 ...Job Description Job Description Universal Lab is looking for a technician with some dental experience to join our team. Please send your resume and/or pictures of your work. REQUIREMENTS: High School Diploma Fluent in English Bilingual is a plus Artistic... 

Spectrum Engineers

BIM Student Intern Job at Spectrum Engineers

 ...Modeling of MEP systems for all types of projects.~Interact and work directly with BIM Managers and project team members.~Learn...  ...Prolonged periods sitting at a desk and working on a computer.About Spectrum Engineers:For over 40 years, Spectrum Engineers has attracted... 

TULIP CITY AIR REPAIR, INC

Aircraft Technician Job at TULIP CITY AIR REPAIR, INC

 ...Tulip City Air Repair is a successful Aircraft Maintenance facility. We have extensive experience working on a variety of Aircraft specializing in general aviation piston singles and twins, turboprops, helicopters as well as Falcon 10, 20, and 900s. With over 50 years... 

Allied Universal

Security Officer - AmeriHealth (Airport Business Center) Job at Allied Universal

 ...workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.As a **Security Officer - Transportation Patrol Part-Time** in **Essington, PA** , you will serve and safeguard clients in a range of industries...