Job Description

Instructional Designer – Customized Learning Solutions

Location: Plano, TX (Hybrid: Monday–Thursday Onsite; Friday WFH)

Travel: Up to 50%

About the Role

Join our Customized Learning Solutions team, which partners with leading consumer channels such as AT&T, Verizon, T-Mobile, Best Buy, Target, Walmart, and Samsung Experience Stores . In collaboration with our internal learning strategy team, you will design and deliver innovative training solutions that strengthen channel relationships and drive marketplace success.

As an Instructional Designer , you will lead the design, development, and delivery of large-scale learning projects—including national events, e-learning, virtual and in-person courses, and ad-hoc initiatives. This role requires creativity, strategic thinking, and collaboration across multiple teams to provide end-to-end customized learning solutions.

Key Responsibilities

• Lead content management processes, including instructional design and delivery for internal and external partners.
• Partner with clients and business teams to translate performance needs into impactful learning solutions (e.g., instructor-led, e-learning, product workshops).
• Design and execute account-specific training programs.
• Collaborate with Channel Operations and Carrier customers to fulfill device training requirements.
• Aggregate consumer and account insights to identify opportunities and create relevant training modules.
• Measure training effectiveness using data and propose strategies to drive incremental sellout.
• Serve as the primary training point of contact for Channel Operations.
• Manage retail account training initiatives and support local field activities.
• Build presentations and rapid development materials in various brand formats.

Top Skills

• Instructional Design
• Graphic Design
• Adobe InDesign (expert-level proficiency required)

Additional tools: Articulate Storyline, Photoshop, Captivate, Camtasia, Flash, HTML5, Adobe Acrobat X Pro.

What We’re Looking For

• Creative: Ability to design engaging, multi-modal learning experiences.
• Collaborative: Skilled at working with SMEs and cross-functional teams with a “solve for yes” attitude.
• Adaptable: Comfortable switching gears to meet evolving business demands.
• Thorough: Able to condense complex content into clear, concise formats.

Qualifications

• High School Diploma + 8 years of related experience OR Bachelor’s Degree + 6 years preferred.
• Experience in developing and planning employee training programs; Go-to-Market and product training exposure is a plus.
• Background in telecommunications or wireless industry with training, account management, or project management experience.
• Minimum 2 years in sales leadership and 2 years in a training organization.
• Prior account management experience preferred.
• Proficiency in e-learning authoring tools (Storyline, Captivate) and Microsoft Office Suite.
• Understanding of Adult Learning Theory and Kirkpatrick’s Learning Evaluation Model.

Necessary Skills & Attributes

• Strong communication and presentation skills.
• Ability to work independently and collaboratively to meet deadlines.
• Positive, creative mindset with openness to feedback.
• Excellent time management and organizational skills.

Ready to design impactful learning experiences? Apply today and help us shape the future of training for leading consumer brands!

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