IT Help Desk Specialist Job at UST, San Francisco, CA

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  • UST
  • San Francisco, CA

Job Description

We are looking Deskside Support Engineer (DSE) ensures that client employees remain productive by providing on-site support for hardware, software, applications, installations and mobile devices while ensuring a positive employee experience. They will act as the “face of IT” for the client and offer a personalized experience to the client end-user. They can build upon a positive culture at the client location and are well versed and educated advocates of improving the end-user’s IT support experience. To build a quality end-user experience, the DSE partners with client management and their vendors daily.

location : San Jose ( 5 Days On-site Role)

Primary responsibilities:

  • End-user facing expertise in providing support for hardware and software issues within end-user computer systems (MAC 70% and PC 30%) to include desktops, laptops, printers and mobile apps
  • Advanced knowledge and training in configuration, installation and troubleshooting desktops (MAC and PC), laptops, printers and mobile applications
  • Responds to end-user product related questions for all supported hardware, software and applications

Minimum Requirements:

  • 2+ years in a customer facing deskside support/end user computing role
  • Bachelor's Degree in Management Information Systems or Information Technology or equivalent experience required
  • Must have excellent communication skills, positive attitude and be engaging with end-users
  • Must be flexible and able to work various shifts to include weekends if needed (not expected)
  • Experience with MAC, Microsoft® OS and Microsoft Office® applications
  • Experience with problem solving in a support-oriented environment
  • Exceptional soft skills and troubleshooting skills

Job Tags

Flexible hours, Shift work,

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