The Live Chat Agent is responsible for providing real-time customer support through chat platforms. This role focuses on assisting customers with inquiries, troubleshooting, and order support while ensuring a positive and professional online experience. The ideal candidate is responsive, detail-oriented, and skilled at communicating clearly in written form.
Respond promptly to customer inquiries via live chat.
Provide accurate product, service, and account information.
Resolve customer issues efficiently and escalate complex matters when necessary.
Maintain records of customer interactions in the CRM system.
Ensure a consistent and professional communication style in all interactions.
Meet performance goals such as response time, resolution rate, and customer satisfaction.
Stay up to date with company products, services, and policies.
Excellent written communication and typing skills (40+ WPM preferred).
Strong problem-solving and multitasking abilities.
Customer-focused attitude with patience and professionalism.
Familiarity with live chat software (e.g., Intercom, Zendesk Chat, Tidio, Crisp).
Basic computer and internet literacy.
High school diploma or equivalent (Associate or Bachelor’s degree preferred).
Previous experience in live chat support or virtual customer service.
Knowledge of CRM systems and online support tools.
Ability to work flexible hours, including evenings or weekends if required.
100% remote or in-office, depending on company policy.
Requires a reliable internet connection and a quiet workspace for remote roles.
Collaborative and fast-paced team environment.
Competitive hourly rate or salary based on experience.
Performance-based bonuses and career advancement opportunities.
...Responsive recruiter Benefits: ~ Health insurance BVA Bears IT Solutions is seeking a Junior Product Manager. This is a full-time, remote role with travel to other Government or Contractor facilities as required. The average workday is 8 hours...
...This role will be responsible for activities relating to the proper initiation, clinical review, submission, and follow up of prior authorizations. This role requires working knowledge of pharmacy benefits and prior authorization process. Schedule: Monday -...
...or veteran status. Position Summary : The Licensed Clinical Training Specialist advances clinical quality through innovative training programs... ...assigned Education: Master's degree in a relevant field required. Active LMFT, LCSW, LPC, or equivalent...
...Job Description Job Description Must have managed a team of 5 or more Must have managed catering Must have outside sales for catering capabilities This company has been in business for over 40 years and is the premier corporate caterer in many markets...
...center, an endo-surgery center, and more. Duke Health CRNA Full Time Hiring Incentives A $60,000 COMMITMENT BONUS is... ...anesthesia effects as required. Supervise and instruct student nurse anesthetists in the administration of general anesthetics; assist in...