Company: eGastroMD
Job Type: Full-Time Remote
Pay: $27-$35 per hour
eGastroMD is a gastroenterology-focused patient support organization dedicated to providing compassionate efficient and high-quality communication services. We help patients navigate appointment scheduling service inquiries portal access and non-clinical gastroenterology questions with professionalism and care. As we grow we are seeking a reliable Live Chat Representative to join our remote support team.
The Live Chat Representative will assist patients providers and general users through eGastroMDs online chat platform. This role focuses on delivering prompt accurate and empathetic assistance while maintaining a professional patient-first approach. Ideal candidates are excellent communicators fast typists and able to manage multiple conversations in a remote environment.
Respond quickly and professionally to all incoming live chat requests.
Provide non-clinical support regarding services appointment inquiries preparation instructions and patient portal navigation.
Assist with scheduling requests or direct users to the appropriate department.
Document all chat interactions accurately in internal systems.
Escalate urgent or complex concerns to the proper administrative or clinical team.
Maintain a friendly empathetic and patient-focused tone at all times.
Handle multiple chat conversations simultaneously while keeping accuracy and speed.
Meet performance goals related to response time service quality and customer satisfaction.
Uphold HIPAA regulations and safeguard all patient information.
High school diploma or equivalent; college coursework preferred.
Experience in live chat support customer service or healthcare communications preferred.
Strong written communication and excellent typing speed.
Ability to multitask and remain organized in a busy chat environment.
Tech-savvy and comfortable navigating multiple platforms.
Calm patient and professional demeanor.
Reliable internet connection and the ability to work in a quiet remote setting.
Familiarity with medical terminology or gastroenterology is a plus.
Competitive hourly rate
Performance bonuses and incentive pay
Overtime opportunities
100% remote position
Work-from-home technology support
Ongoing coaching and professional development
Supportive virtual team environment
Health dental and vision coverage
Paid time off (PTO) sick leave and holiday pay
Career growth opportunities
Wellness and employee assistance resources
...Casualty and L/H licenses preferred Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred Successful track record of meeting sales goals/quotas preferred Excellent communication skills - written,...
...Job Description ProKatchers is seeking a travel Pediatric Occupational Therapist for a travel job in Minot, North Dakota. Job Description & Requirements ~ Specialty: Pediatric Occupational Therapist ~ Discipline: Therapy ~ Start Date: 11/17/2025~ Duration...
...Job Description Job Description We are hiring immediately for a Shift Manager / Key holder in Training for Grant's Pizza House. To be considered for this position you must have at least one year of prior experience with all aspects of pizza line (pushing out, saucing...
...Job Description UFCW Local 7 - $64.33 - $93.48 Job Summary: Practices professional nursing by the performance of both independent nursing and delegated medical functions in accordance with accepted practice standards. Utilizes specialized knowledge, judgment...
...during their vacation. Position Overview Responsible for assisting and supporting in meeting quality and timeliness standards. A Laundry Attendant must ensure they follow the company mission statement and values. The purpose of this position is to maintain a high...