Job Description

Job Description

Job Description

About the Role:

The Medium Duty Wrecker Operator plays a critical role in the transportation industry by providing timely and efficient recovery and towing services for medium duty vehicles. This position requires operating specialized towing and recovery equipment to safely transport disabled, damaged, or illegally parked vehicles to designated locations. The operator must ensure all safety protocols and regulatory requirements are strictly followed to protect themselves, the public, and the vehicles being towed. Additionally, the role involves assessing vehicle conditions on-site, communicating effectively with customers and dispatchers, and maintaining accurate records of all towing activities.

Minimum Qualifications:

• Valid commercial driver’s license (CDL) with appropriate endorsements for medium duty vehicle operation.
• Proven experience operating medium duty wreckers or similar towing equipment.
• Strong knowledge of vehicle recovery techniques and safety procedures.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.
• Physical ability to perform manual tasks associated with towing and recovery operations.

Preferred Qualifications:

• Certification in towing and recovery operations from a recognized industry organization.
• Experience with GPS and dispatch software systems.
• Basic mechanical knowledge to troubleshoot minor vehicle issues on-site.
• Excellent communication and customer service skills.
• Familiarity with local traffic laws and regulations related to towing.

Responsibilities:

• Operate medium duty wreckers and towing equipment to recover and transport vehicles safely and efficiently.
• Respond promptly to dispatch calls, assess the situation, and determine the best towing or recovery method.
• Ensure all vehicles are secured properly during transport to prevent damage or accidents.
• Maintain clear communication with dispatchers, customers, and other team members throughout the towing process.
• Perform routine inspections and maintenance on towing equipment to ensure operational readiness and safety compliance.
• Document all towing activities accurately, including vehicle condition, location, and time of service.
• Adhere to all local, state, and federal regulations related to vehicle towing and recovery operations.
• Provide excellent customer service by assisting vehicle owners professionally and courteously.

Skills:

The required skills enable the operator to safely and efficiently handle medium duty towing equipment, ensuring vehicles are recovered and transported without incident. Strong communication skills are essential for coordinating with dispatch and providing clear information to customers, which enhances service quality and operational efficiency. Physical stamina and manual dexterity are necessary to perform the hands-on aspects of the job, such as securing vehicles and operating controls. Preferred skills like mechanical knowledge and familiarity with dispatch software improve problem-solving capabilities and streamline daily operations. Together, these skills ensure the operator can respond effectively to diverse towing scenarios while maintaining safety and professionalism.

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