Job Description
Overview
To ensure that mortgage and equity loan documents are complete and accurate according to GNMA, FNMA, FHLMC, VA, FHA, federal, state, investor, and NFCU guidelines and requirements. To review critical documents for accuracy in order to validate lien position and saleability of the loan. Coordinate changes, revisions, and corrections with other mortgage staff, closing agents, and vendors. Record, track, and monitor documentation issues and productivity. Level I: Work under moderate supervision
Responsibilities
Ensure investor-mandated documentation requirements are met by performing the GNMA and private investor pool final certification process - Narrow scope
Contact key external third parties (e.g., county courthouses, settlement attorneys, title companies, and government agencies) to facilitate the correction and delivery of critical documents - Participates in
Monitor and prioritize assigned pipeline of GNMA and private investor pools based on investor-mandated final certification deadlines ,and provides weekly document status updates to Secondary - Narrow scope
Package and ship critical documents to third party custodians to obtain final pool certification
Complete Equity Reviews & Re-Records on Deeds of Trust and Final Title policies - Moderate analysis
Review scanned mortgage documentation and index the image into the appropriate document type - Basic
Coordinate with external vendors and internal business units to correct erroneous information - Under immediate supervision
Document identified issues; update documentation as issues are resolved - Narrow scope
Resolve escalated member issues and problems - Narrow scope
Determine whether mortgage and equity loan documents conform to stated guidelines and requirements - Limited latitude
Examine booked loans to follow up on loans not yet received for review - Under immediate supervision
File claims with title insurers regarding insured matters to confirm lien position - Narrow scope
Research, analyze, and resolve issues related to documentation - Basic research/review
Review system of record for tax discrepancies and enter tasks for identified issues - Basic research/review
Validate daily reports to track loans received and imaged for review - Narrow scope
Deliver government loans that are in pools to the Comptroller
Examine mortgage loan exception files and follow up on escrow completions - Basic research/review
Verify timely receipt of final inspection and release of funds to appropriate party - Basic research/review
Perform other related duties as assigned
Qualifications
Exposure to mortgage lending principles, concepts and practices including mortgage processing, servicing and underwriting
Exposure to reviewing/analyzing loans for compliance with Federal/state/county/NCUA/ laws, regulations and policies
Familiarity with mortgage/equity loan processing, closing, and documentation requirements and regulations
Familiarity with financial and credit transaction documentation processes
Experience in an accounting or banking operation, preferably dealing with payments, transactions, and balancing
Experience in member/customer service preferably in a call center/retail banking/financial institution
Familiarity with financial institution and lending practices, principles and regulations
Ability to work independently and in a team environment
Experience in managing multiple priorities independently and/or in a team environment to achieve goals
Experience in working with all levels of staff, management, stakeholders, vendors
Ability to work effectively and efficiently with automated systems
Effective skill maintaining accuracy with attention to detail and meeting deadlines
Effective skill reviewing documents for errors, inconsistencies or missing information
Effective research, analytical, and problem solving skills
Effective skill following, interpreting and applying guidelines, procedures, practices, regulations
Effective skill exercising initiative and using good judgment to make sound decisions
Effective organizational, planning and time management skills
Effective skill interacting with staff, management, vendors, members diplomatically & tactfully
Effective verbal and written communication skills
Effective skill navigating multiple screens and PC applications and adapting to new technologies
Effective skill performing mathematical calculations and working accurately with numbers
Effective word processing and spreadsheet software skills
Desired Qualifications
Familiarity with NFCU mortgage products, services, programs, policies and procedures
Hours: Monday - Friday, 8:00AM - 4:30PM
Location: 5550 Heritage Oaks Dr. Pensacola, FL 32526
About Us
You have goals, dreams, hobbies, and things you're passionate about—what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family, and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:
• Military Times 2022 Best for Vets Employers
• WayUp Top 100 Internship Programs
• Forbes® 2022 The Best Employers for New Grads
• Fortune Best Workplaces for Women
• Fortune 100 Best Companies to Work For®
• Computerworld® Best Places to Work in IT
• Ripplematch Campus Forward Award - Excellence in Early Career Hiring
• Fortune Best Place to Work for Financial and Insurance Services
Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
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