Job Description

DEPARTMENT PURPOSE

The Parking Services Department manages the paid parking system within the paid parking zone (PPZ) and the curb environment outside of the PPZ to ensure fair and safe access to parking in the right of way. The team educates the public on the rules of the road and assists in achieving and maintaining community goals to ensure a vibrant downtown core to improve the quality of life in all neighborhoods. Parking Services coordinates with numerous agencies for services, increasing resolution rates and decreasing response time.

POSITION PURPOSE

The Parking Services Manager leads the Department providing department efficiencies by managing staff, developing standard operating procedures and Department policy and ensuring implementation. In general, oversees the enforcement of local ordinances related to rules of the road and safety standards.

SUPERVISION EXERCISED

The Parking Services Manager reports to the Director of Parking Services and operates within the framework of general policies established by the Department Director. Manages professional and administrative staff providing training, mentoring, guidance and direction. In addition provides work direction to other departmental staff. Acts as Director in the Directors absence. The following Responsibilities and Requirements are functions of the individual who holds or desires the position must be able to perform unaided or with the assistance of a reasonable accommodation.

KEY RESPONSIBILITIES

• Provide overall leadership and management of Department personnel to include hiring, training, development, performance management, mentoring, and discipline.
• Develops and implements training for the Parking Services staff, conducts performance evaluations, and leads the implementation of hiring and discipline/termination procedures.
• Work with federal, state, and local agencies to stay informed about advances and changes that impact existing Spokane municipal codes and ordinances. Propose new municipal codes and ordinance amendments that support effective, efficient, responsible, and responsive service from staff.
• Assist in developing and managing the departments budget.
• Manage and monitor the parking permit system while regularly assessing parking utilization data and trends to inform adjustments and improvements.
• Manage contracting and procurement processes for external vendors for parking services systems, including but not limited to parking devices, the parking permit/citation management system, and data collection and analysis tools.
• Build and maintain relationships with Parking Services vendors.
• Provide input into the strategic planning for Parking Services.
• Assist in oversight and monitoring of Parking Services programs, parking zones, parking devices, and enforcing the rules of paid parking zones.
• Monitor and report on program performance to various stakeholders and elected/appointed officials. Identify opportunities to optimize service delivery methods and procedures and assists in research, development, and/or modification of regulations, department operating procedures, and strategies to maximize the effectiveness and efficiency of services and programs.
• Assist the director with public education and outreach programs and services, including interaction with media and facilitating public meetings to include periodically attending Neighborhood Council meetings and other community group meetings.
• Collaborate with the general public, news media, community groups, law enforcement agencies, and city departments to address complex issues and promote compliance with municipal, county, and Washington State codes.
• Assists in coordinating local option parking tax program with internal departments and external stakeholders.
• Interact with the public to resolve issues related to parking citation issuance and facilitate the dissemination of information regarding parking regulations.
• Develop communication to the public on changes that will impact the parking system.
• Oversee the administrative processes for parking service cases, including hearings and appeals.
• Develop and implement strategies to improve parking compliance within the city.
• Perform related duties as assigned.

REQUIREMENTS

Knowledge of:

• Functions, operations, and principles of public administration, municipal government, budgeting, program management, and organizational leadership.
• Applicable City parking ordinances, Title 16A of the Spokane Municipal Code and the City Charter, Zoning ordinances, parking regulations, and legal procedures for enforcement and adjudication.
• Community outreach strategies and development in implementation of code compliance.
• Municipal government legal processes by which violations in the city are resolved or prosecuted.

Skill in:

• Verbal and written communication required to effectively interact with property owners, residents, businesses, and other stakeholders.
• Investigating citizen complaints, gathering evidence, and documenting violations properly.
• Utilizing software systems for case management and data tracking.
• Records management and specifically related to contract management.
• Generating reports and analyzing data to identify trends and prioritize enforcement efforts.

Ability to:

• Manage a team of parking services personnel and administrative staff by assigning tasks, providing training, and conducting performance evaluations.
• Analyze and evaluate facts, make recommendations, and prepare clear, concise, and comprehensive written and oral reports.
• Reconcile citizen and customer concerns with diverse viewpoints, goals, and objectives to achieve solutions
• Problem-solve and build teams to deliver excellent customer service and accomplish the overall objectives of the Department and City leadership.

Education:

• Graduation from an accredited four-year college or university with major coursework in business or public administration, engineering, architecture, finance, construction management, or a related field.
• Masters degree in public administration, organizational development, or a related field may be substituted for four (4) years of experience.

Experience:

• Five (5) years of performing progressively responsible experience in parking operations.
• Three (3) years of supervisory experience.

WORKING CONDITIONS

Work is generally in an office setting and can include fieldwork when applicable. It involves frequent meeting attendance, irregular hours, and potential local travel to worksites. Incumbents in this classification are expected to communicate verbally, both in person and by telephone, and through various forms of written correspondence. Frequent use of computers and other office equipment is required.

EEO STATEMENT

We are an equal opportunity employer and value diversity within our organization. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, familial status, genetic information, veteran/military status, or disability status.

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