Job Description

The Team

This position will be part of our diverse, collaborative Pension Risk Transfer (PRT) Organization. The department is experiencing rapid growth, making this an exciting place to grow a career.

The Impact

As a key member of the Pension Risk Transfer Operations team, this role is responsible for executing a wide range of analytical and transactional functions with medium to high complexity across multiple product lines and recordkeeping systems. The position involves calculating and processing financial and non-financial transactions—including various types of benefits and distributions—with a strong emphasis on accuracy, timeliness, and quality control. 

Core responsibilities include:

• Performing complex manual and automated calculations, transactions, and exception/escalation handling
• Ensuring all transactions are processed in good order, identifying and resolving not-in-good-order (NIGO) issues, and maintaining clear communication with internal stakeholders.
• Conducting detailed analysis of client and annuitant data, plan provisions, and forms to ensure compliance and proper processing.
• Responding to internal service requests and completing complex research inquiries.
• Identifying NIGO trends and recommending improvements to workflows, customer service experience and documentation.
• Maintaining a high accuracy rate to mitigate financial risk to clients and the enterprise.
• Acting as a subject matter expert, providing guidance, and coaching to team members.
• Driving continuous improvement initiatives using Lean methodologies and supporting divisional projects as needed.
• This role requires a high level of judgment, discretion, and a proactive mindset to enhance operational efficiency and client satisfaction.

The Minimum Qualifications

• High School Diploma/GED/HiSET 
• 3+ years’ experience in interpreting Defined Benefit and/or Pension Risk Transfer plan provisions and contract documents accurately and effectively.
• 3+ years’ experience performing comprehensive Defined Benefit and/or Pension Risk Transfer pension benefit calculations for retirement estimates, retirement commencements, death claims, and other complex PRT transactions.

The Preferred Qualifications

• Ability to apply PRT and industry related product knowledge and critical thinking skills to handle problems. 

• 5+ years experience in interpreting PRT plan provisions and contract documents accurately and effectively
• Handle multiple tasks, complete client requests timely and with high quality; follow through on outstanding items and communicate outcomes
• Clearly communicate complex benefit calculations in simplified terms to either internal or external parties
• Understand regulatory matters impacting calculations and processes
• Support plan amendment process, compliance and regulatory changes and transition of new plans from New Business to in force operations
• Processing support to other PRT operations processes as needed
• Under general direction, responsible for performing complex research and analysis to support business operations - presenting findings to manager or project leader
• Determine best practices and suggest improvements
• Identify problems and collaborate with other departments on solutions
• Perform special projects upon request
• Oversee the work of less experienced peers

What to Expect as Part of MassMutual and the PRT Team

• Regular meetings with the Pension Risk Transfer team
• Focused one-on-one meetings with your manager
• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
• Access to learning content on Degreed and other informational platform

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MassMutual is an equal employment opportunity employer. We welcome all persons to apply.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

Job Tags

Contract work,

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