Job Description

Overview

Location: Rockford, IL
Job ID: #71670
Pay Range: $17-21

Job Description

The Records Manager will perform duties related to order management and cross-functional collaboration to ensure customer requirements are met and orders are processed efficiently.

Responsibilities

• Liaise on issues related to assigned orders.
• Manage Repair Purchase Orders from a diverse range of Commercial Airline customers, convey customer requirements, initial acknowledgment, quoting, shipment and invoicing of customer orders.
• Manage contractual requirements including - asset reporting, customer service level/on-time delivery, turn time penalty avoidance and status reporting.
• Collaborate across functions including Manufacturing, Quality, Engineering, Program Management, Shop Supervision, Shop Technicians, Customer Support Managers and Field Service.

Qualifications/Experience Needed

• 2 to 4 years prior relevant experience in customer service account management.
• U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Preferred Qualifications

• Commercial / Military contract administration experience
• Customer Service experience
• Experience using continuous improvement processes and tools

Benefits

• 401K, medical, dental, and vision, sick time as applicable to state law

Equal Opportunity and Accommodations

Butler America Aerospace, LLC. is an equal opportunity employer. Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. The Butler America Aerospace, LLC. EEO Policy Statement and "Know Your Rights" Poster is available here: Applicant and Employee Notices.

Butler America Aerospace, LLC. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact the Human Resources Department at accommodations@butler.com.

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