Job Description

Senior Customer Service Representative

What you'll need to succeed as a Senior Customer Representative at XPO

Minimum qualifications:

• 2 years of experience in customer service
• Experience with Microsoft Office products such as Word, Excel, and Outlook

Preferred qualifications:

• 1 year of transportation industry experience
• Available to work a variety of shifts, Monday through Friday between 6 am-6 pm
• Knowledge of and familiarity with commonly used concepts, practices, and procedures related to customer care
• Pleasant and professional communication skills and phone etiquette
• Able to identify and implement continuous improvement opportunities
• Capable of taking on the challenges of providing excellent customer care
• Excellent analytical skills including Microsoft Excel experience (pivot tables, v-lookups)
• Familiarity with CRM technology, such as Salesforce

About the Senior Customer Representative job

Pay, benefits, and more:

• Competitive compensation package
• Full health insurance benefits available on day one
• Life and disability insurance
• Earn up to 13 days of PTO over your first year
• 9 paid company holidays
• 401(k) option with company match
• Education assistance

What you'll do on a typical day:

• Serve as the primary escalation point of contact and build long-term relationships with assigned accounts utilizing phone, email, and other channels of communication
• Develop collaborative relationships with the managers of assigned accounts
• Understand XPO operations to resolve transactional issues and engage operational teams, as necessary, for assistance on recurring issues that need corrective actions
• Take ownership of customer needs and work internally on behalf of the customer
• Make customer-focused decisions using data, processes, and creativity
• Meet and exceed performance expectations in defined areas such as customer satisfaction, quality, issue resolution, and productivity

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology, and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO.

We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification.

Review XPO's candidate privacy statement here.

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