Job Description

Job Title

Specialty Pet Food Sales

Job #

US18567

Requisition Type

Regular

Function

Sales

State/Province

United States Remote

City

Lake Forest

Region

US

Posting Start Date

Nov-09-2023

Division Information

The Pet Care business unit of Spectrum Brands is based in St. Louis, Missouri with distribution, manufacturing and sales offices throughout the US and globe. Owners of dogs, cats, birds, small animals, fish and reptiles rely on our brands for exceptional value and trusted results. Our industry-leading brands include Tetra®, Instant Ocean®, Marineland®, 8-in-1®, Dingo®, FURminator®, Nature’s Miracle®, GloFish®, DreamBone® and SmartBones®.

Job Summary

We are looking for a sales representative to increase brand awareness for our Omega One specialty aquatics products within the western US territory.  The ideal candidate will enjoy a mix of both inside and outside sales activities, have a previous track record of success building relationships within smaller industry specific retail customers and feel comfortable participating in industry related trade shows a few times a year.  This is a completely remote role with travel as required to fulfill business goals and achieve sales targets.  Spectrum Brands offers its employees a competitive base salary plus sales incentive compensation package along with all the other incredible benefits you have at your fingertips as a Spectrum Brands Team Member.     

Primary Duties & Responsibilities

• Generates revenue by soliciting and obtaining orders, understanding, and interpreting customer needs, providing product information, and developing accounts.
• Develops territory by soliciting new account, building rapport, providing product information and explanations, and preparing ISO recommendations.
• Achieves annual YOY growth goals (vary by year) for top accounts and/or overall account base.
• Closes new accounts by answering telephone, fax, and e-mail inquiries.
• Develops accounts by checking customers’ buying history, suggesting related and new items, and explaining product features – being their main point of contact.
• Develops meaningful relationships with customers to encourage trust and loyalty.
• Cold calls for new account acquisition and follow-up on warm leads to further sales process
• Accomplishes department and organization goals by accepting ownership for accomplishing new and varied requests.
• Explores opportunities to add value to job accomplishments.
• Supports sales team members by handling phones and orders when others are out of office.
• Understands and demonstrates the product or service to the customer.

Order Management:

• Sees order process from start to finish. Receive order from customer, fill orders through order entry, communicating expected delivery dates, and explaining out of stocks.
• Provides after-sale customer service by providing requested invoices – Sales Analyst to generate invoice when not easily retrieved from OS Invoice Inbox.
• Confirms refunds and returns with customers – hand off refund processing and call tag creation to Sales Analyst.
• Processes free goods and replacement orders for customers with issues or needing samples.
• Confirms with customer collection for outstanding invoices to release credit blocks – handing off credit block release to Sales Analyst.

Business Development:

• Assesses competitors by analyzing and summarizing competitor information and trends and identifying sales opportunities.
• Develops sales opportunities by researching and identifying potential accounts.
• Sets data-based individual account goals.
• Maintains and improves quality results by following standards and recommending improved policies and procedures.
• Updates job knowledge by studying new product descriptions and participating in educational opportunities such as Litmos.
• Supports Retail Sales Advisors in the field with general Spectrum inquiries and utilize Gratis for SPB customer warranty and promotional free goods they pass along.
• Sales Rep. is required to attend trade shows/events and field work as deemed necessary by management.

Education and Experience Profile

• Some knowledge of direct sales/telemarketing, typically gained through 1-2 years of experience via tele sales or customer service.
• Bachelor’s degree preferred. Formal education past high school equivalent to an Associate’s degree or equivalent experience.

• Developed communication, persuasion, and interpersonal skills.

Required Skills

• Strong PC skills.
• Excellent communication skills.
• Ability to work in a fast-paced, deadline-oriented environment.
• SAP experience is a plus. 

Work Environment

This is a completely remote role with travel throughout the western territory of the United States and also to industry specific trade shows nationally a few times a year.  Ideal candidate will live in the Southern California area.

Travel = up to 50%

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