Title: UX Writer
Location: New York, City, NY (Hybrid)
Type: Contract
Experience: 7+ year
Job Description:
About the role:
The User Experiencer (UX) Writer will develop and review content for ICG as part of the unification project. As a UX Writer, you will collaborate with product design teams to craft intuitive, actionable, and easy-to-understand user experiences. This is an opportunity to bring your love of words and language, along with your passion for style, grammar, tone, and voice to a new role. This role reports into the Head of UX content strategy.
Responsibilities:
· Working with content strategy, product designers and researchers, you will write and edit content for end-to-end journeys including screen flows, emails, error messages and promotional content.
· Ensure content complies with our ICGs content guidelines and maintains platform-wide consistency.
· Help review content against the copydeck during QA testing.
· Write FAQ and self-service content.
Qualifications:
· Exceptional writing, communication, and presentation skills.
· Superior editing and proofreading skills, as well as demonstrable professional experience writing UX and marketing content for various platforms.
· The ability to help simplify user journeys by writing simple, clear and concise instructions to guide users through transaction flows.
· Experience developing content for emails, error messages and FAQs.
· A portfolio of relevant work including case studies and UX writing required for consideration.
·4-6 years of UX writing experience required including 2-3 years of writing for Fintech or financial services.
Education:
Bachelors degree/University degree
UX certification preferred, but not required.
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