Job Description

Circadia Health is a medical device and data technology company that has developed the world's first FDA cleared contactless remote patient monitoring system. Powered by cutting-edge technology and AI, the system allows for the early detection of medical events such as Congestive Heart Failure, COPD Exacerbations, Pneumonia, Sepsis, UTIs, and Falls. We're monitoring over 7,000 lives daily and growing rapidly. As we scale our team, Circadia is looking for energetic, personable, and solutions-oriented individuals driven by creating the ultimate customer experience. Prior experience in healthcare is a big plus, but not required. Our mission is to enhance patient outcomes and improve healthcare processes by providing cutting-edge solutions to healthcare providers and patients alike.

Are you a highly skilled and customer-focused individual who enjoys providing technical support and ensuring seamless operations? We are seeking a dedicated Customer Support Specialist (Field Service Technician) to join our team and provide exceptional support to our valued customers. As a vital member of our team, you will play a crucial role in ensuring our Circadia devices are functioning optimally, maximizing monitoring time, and delivering unparalleled service to healthcare facilities.

As a Customer Support Specialist, you will play a crucial role in providing top-tier support to our customers while contributing to the success of our cutting-edge medical technology. Together, we can make a difference in the healthcare industry and improve patient outcomes. We are excited for you to be a part of our passionate and dedicated team!

• 1. Customer Support Excellence: As a Customer Support Specialist, you will be the frontline representative for our customers. You will provide both phone and on-site support, addressing technical queries, resolving issues, and ensuring our customers' needs are met with professionalism and efficiency.
• 2. Device Monitoring and Troubleshooting: Your expertise in monitoring and troubleshooting the Circadia tablet will be essential to maintain smooth operations and promptly address any technical challenges that arise.
• 3. Device Installation and Coordination: You will actively participate in the installation process of the Circadia C100 devices at designated healthcare facilities. This will involve collaborating with contracted vendors to ensure seamless and efficient installation.
• 4. Hands-on Device Maintenance and IT Setup: You will be responsible for routine hands-on maintenance, IT setup, and configuration of medical equipment. Your technical prowess will contribute to the smooth functioning of our devices, optimizing their performance for our customers.
• 5. Basic IT Networking Knowledge: A solid understanding of basic IT networking, including Wi-Fi VLAN configuration, will enable you to troubleshoot and resolve network-related issues, ensuring seamless connectivity for our devices.
• 6. Equipment Mounting and Installation: Utilizing your expertise with power tools and equipment, you will perform precise mounting and installation of our medical devices, ensuring they are securely in place for optimal functionality.
• 7. Asset Management: You will diligently audit and maintain an asset management list, ensuring accurate records of all devices and equipment.
• 8. Adaptability and Fast-Paced Environment: You thrive in a dynamic, fast-paced environment and can handle multiple tasks with precision and composure, ensuring our customers' needs are promptly met.

• Benefits:
• Full Single Coverage Health Care Plan (Medical, Dental & Vision)
• Retirement Plan Contribution (401k, IRA)
• Paid Time Off ~1.75 days per month (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Professional Training & Development
• Annual Company Retreat

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