Description
North America Field Service Engineer
Essemtec USA is a sales and services subsidiary of Essemtec AG, a division of publicly traded Nano Dimension. Essemtec designs and manufactures All-In-One Paste Jetting, SMT Placement, & Dispensing machinery servicing a variety of industries including Automotive, Military, Medical, Consumer, Aerospace, & Lighting. Essemtec additionally provides software, peripherals, and services, working with industry leaders and customers on innovative research and development, defining future needs.
This is a great opportunity to demonstrate your commitment and enthusiasm to a fast-growing team and help continue to elevate our client-centric abilities by providing world-class service and support.
Your contribution:
* Servicing of new and existing Essemtec systems across North America
* Provide technical & application services for customers on-site, remote, and via our hotline
* Perform install, commissioning, preventive maintenance, troubleshooting, repair, calibration, upgrades, and retrofits on various systems
* On-site support of hardware and software products and remote support for troubleshooting/error analysis on systems, with both internal teams and external customers
* Demonstrate system capabilities, provide customer training, and analyze system operation
* Manage and maintain accurate and timely administrative tasks such as inventory, trip planning, expenses, service report, and other role related activities
* Document all field activities (CRM, ERP, or company application) to ensure data accuracy
* Contribute to and maintain protocols, manuals, and service knowledge base
* Collaborate with engineering team to resolve unique cases; provide product feedback as available
* Maximize customer satisfaction and service relationship by conducting follow-ups post-service
* Identify any customer hurdles to escalate for action
* Represent Essemtec with highest professionalism to drive customer experience
* Periodic travel to international headquarters for training and product/service orientation
Experience and qualifications:
* Knowledge of electronics manufacturing, robotics, PCB assembly, and/or 2-4 years of experience desired
* Associates degree or related technical work experience of 2-4 years in field service
* Ability to readily understand and interpret detailed documents, drawing, and specifications
* Ability to work with test equipment and hand tools
* Excellent customer service, problem-solving, decision-making, and analytical skills
* Able to work under pressure and time constraints; handle challenging and unexpected situations in the field
* Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
* Motivated, independent, and solution-oriented way of working; organizational skills
* Basic knowledge of OSHA and workplace safety
* Willingness to travel nationally and internationally approx. 70% -80%
We offer a competitive compensation package including medical, dental and vision insurance, a matching 401k plan, training at multiple offices around the world and the ability to work in a diverse, autonomous, supportive, collegial, and collaborative environment.
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